01565 830 885

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Delivery & Returns

Delivery to the United Kingdom and Ireland

Our standard delivery time to the UK is 2-3 working days. It is free of charge if you spend £100 or more. Below this order value the delivery charges will be dependent on the weight of the item(s) orders.

Your parcel will be sent safely with Royal Mail or Hermes/Yodel depending on its weight. You'll receive an e-mail to let you know it's on its way. 

Delivery outside of the United Kingdom and Ireland

If you live outside the UK and would like to purchase from our website, please get in touch and we’ll let you know delivery costs for your intended order.

Delivery charges

UK

Standard delivery: orders up to 1KG in weight - £3.00

Standard delivery: orders over 6KG in weight - £6.00
Orders of £100 and over are FREE

NI, IOM, KW, ZE & HS Postcodes, Channel Islands £8 Standard Rate for all weights

Returns Policy

Here at Avec Cookers we aim for 100% quality and satisfaction from all our products and services. However, in the event that something is not right, we would like to make it better for you.

Should you wish to return anything bought from us we will be happy to refund or exchange a product following the Sale of Goods Act 1979 and the Consumer Contacts Regulations 2013.

Damaged Goods

In the unlikely event that you received your goods damaged, we will replace them for you. We ask that you contact us within 24 hours of receiving the order, we ask you to send a photo of the damaged items to info@aveccookers.co.uk, along with your order number. Please see section below on returning goods.

Cancellation of product

If you are not completely satisfied with the products purchased from us, we would ask you to contact us to proceed with the returns process. We will ask for a copy of your delivery note, and that all products are returned using the original packaging, within 14 days of receiving the goods.  

Returning Goods

Goods should be returned in the original packaging and in a sealed condition. If the item was damaged or incorrect we will pay for the postage for return. In any other circumstances the postage is to be covered by the purchaser. Products must be returned within 14 days of receipt. Once goods have been received in the above condition, we will reimburse the funds back to you in the method they were originally paid.

Please post goods to:

Avec Cookers

Mereside Farm
Millington Lane
Altrincham
Cheshire
WA14 3RU